Unibox vs Front: Different Tools for Different Needs

Front is a powerful customer operations platform that has helped thousands of teams deliver excellent support. If you're running a customer service team, Front is likely one of the best tools you can choose. This isn't about which tool is "better" — it's about understanding which tool fits your specific needs.

What Front Does Exceptionally Well

Let's be honest about Front's strengths:

• Team Collaboration — Shared inboxes, assignment rules, and internal comments make team coordination seamless
• Enterprise-Grade Features — SLAs, compliance, analytics dashboards, and role-based permissions
• Deep Integrations — Native connections to Salesforce, HubSpot, and other enterprise CRMs
• Omnichannel Support — Email, SMS, live chat, and social media in one queue
• Proven at Scale — Trusted by support teams handling thousands of tickets daily

If you're managing a customer support operation, Front is purpose-built for exactly that.

Where Unibox Takes a Different Path

Unibox isn't trying to be Front. We're building something different — a personal communication hub for individuals who juggle conversations across many platforms.

Our Focus: Personal Relationships, Not Tickets

Platforms We Cover

Unibox brings together platforms that Front doesn't typically handle — because they're personal communication channels, not customer support channels:

• Gmail & Email — Yes, like Front
• Slack DMs — Your work conversations
• Telegram — Personal messaging
• WhatsApp — Friends and contacts
• LinkedIn — Professional networking
• Discord — Communities
• GitHub & Linear — Developer workflows

These aren't channels you'd route to a support queue. They're your personal relationships.

What Front Has That We Don't

We believe in being honest about our limitations:

• No shared inboxes — Unibox is built for individuals, not teams
• No ticket assignment — We don't have workflows for routing to team members
• No enterprise compliance — We're not built for SOC 2 or HIPAA requirements
• No SLA tracking — We don't measure response times against service agreements
• No customer analytics — We don't generate team performance reports

If you need these features, Front is the right choice.

Who We're Building Unibox For

Unibox is for people like:

• Founders managing investor relations, customer conversations, and team chats across platforms
• Freelancers juggling client communication on email, Slack, and messaging apps
• Developers tracking GitHub issues, Linear tasks, and Slack threads in one place
• Professionals who want to see their entire network — not just email — in one view

We're not building for support teams. We're building for individuals who want to understand and nurture their personal and professional relationships.

Our Vision

We believe communication has fragmented across too many apps. Front solved this for customer support teams. We're trying to solve it for individuals.

Our goal isn't to win against Front — it's to give individuals the same unified view of their communications that teams have enjoyed for years, with AI that helps you maintain relationships rather than close tickets.

What We're Still Building

• Mobile apps — Coming soon, but not available yet
• Team features — Small team collaboration is on our roadmap
• More integrations — We're always adding platforms

The Honest Summary

Choose Front if: You run a customer support team and need enterprise-grade tools for managing customer conversations at scale.

Consider Unibox if: You're an individual professional who communicates across 5+ platforms and wants a personal CRM that tracks relationships, not tickets.

Both tools unify communications. Front does it for teams serving customers. Unibox does it for individuals managing relationships.

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Unibox is still early. We'd love for you to join our waitlist and help shape what personal communication management should look like.